Delivery, Refund and Cancellation Policy
How your purchases are delivered, and how refunds, returns and cancellations work.
Last updated: 17 October 2026
This policy explains how Hollow Peak Interactive delivers the products you buy from our shop, and how refunds, returns and cancellations work. It applies to every purchase made on hollowpeak.dev.
Delivery
- Digital products such as the Hollow Peak platform, the Windows client and the Android app are delivered electronically. As soon as your payment is confirmed, the download links appear in your account under Downloads and are sent to the email address you used at checkout.
- Delivery time is instant for card payments. Bank transfers are delivered once the payment reaches us, usually within one to two working days.
- No physical shipping is involved. Nothing is posted to you, so there are no shipping costs or delivery charges.
- If you have not received your download within 24 hours of paying, contact us and we will send it to you directly.
Refunds
- You can ask for a full refund within 14 days of purchase, as long as the product files have not been downloaded.
- Once a product has been downloaded it cannot be returned, because digital files cannot be given back. Downloaded products are not refundable unless they are faulty.
- Faulty products: if a product does not work as described and we cannot fix the problem within a reasonable time, we will refund you in full, even after download.
- Approved refunds are paid back to your original payment method, in the currency you paid in, within 5 to 10 working days. Your bank may take a few extra days to show it.
Returns
Because our shop products are digital, there is nothing to send back. When a refund is approved, your licence and download access for that product are cancelled.
Cancellations
- You can cancel an order at any time before the files are downloaded, and you will receive a full refund.
- Unpaid orders are cancelled automatically if payment is not completed.
- Custom work, such as websites, games or 3D art made to order, follows the cancellation terms in your written quote and our Terms and Conditions.
How to Ask for a Refund or Cancellation
Contact us through our Contact page with your order number and the reason for your request. We reply within one working day and will confirm the outcome by email.
Prices and Currency
Prices are shown in Pakistani Rupees (PKR) by default. You can choose another currency at the top of the page, and you pay in the currency you choose. Any refund is made in that same currency.