Frequently Asked Questions

Hollow Peak Interactive (SMC-Private) Limited is a registered digital studio in Islamabad. We make money in two ways:

• Software products we build ourselves and sell through our online shop as instant downloads: the Hollow Peak Platform, its Windows and Android apps, and bundles.
• Custom projects built to a written quote: websites and web platforms, Android apps, Unity games and 3D art.

We sell online only. There is no physical shop and nothing is shipped.

1. Choose a product and read its page for features, licence terms and the price in PKR.
2. Press Buy Now or add it to your basket, then enter your name, email and billing address, or sign in.
3. Choose to pay by card, mobile wallet, bank account or Raast.
4. Pay in Rapid Gateway's secure payment form, which opens on our checkout page.
5. Once Rapid Gateway confirms the payment, your download appears in your account straight away and a receipt is emailed to you.

1. Send us a short brief through the contact page.
2. We reply with questions, then a written quote with the scope, timeline, price and payment milestones.
3. When you accept, we email you a secure payment link for the deposit, which you pay through Rapid Gateway.
4. We deliver the work in the agreed milestones with regular updates, and send a payment link for each remaining milestone.

Online payments are processed by Rapid Gateway, a Pakistani payment gateway. You can pay by debit or credit card, mobile wallet, bank account or Raast, all in PKR. You can also pay by direct bank transfer and upload your receipt.

Rapid Gateway is used at shop checkout, where products are paid in full, and on our payment page, where custom project clients pay deposits and milestones through the links we send. Every payment is confirmed with Rapid Gateway before we release a download or record a project payment. Approved refunds go back to your original payment method through Rapid Gateway within 5 to 10 working days.

Yes. You enter your card or wallet details into Rapid Gateway's secure form, which is hosted by them. Your card number never reaches our website or our servers, and the whole site runs over HTTPS.

Every project is priced on its scope. After a short call or message about what you need, we send a clear written quote with the price, timeline and deliverables, so there are no surprises.

A landing page can take one to two weeks, a full business website usually three to six weeks, and games or larger platforms are planned in milestones. Your quote includes a timeline.

Yes. Once the project is paid in full, you own the final deliverables we made for you. See our Terms and Conditions for the details.

Yes. We can redesign, extend or fix existing projects. We will review what you have first and tell you honestly what is worth keeping.

Every project includes 30 days of bug fixes after delivery. We also offer ongoing support and maintenance plans if you want us to look after things long term.

Yes. We work with clients locally and internationally, and keep you updated throughout the project wherever you are.

Send us a message through the contact page with a short description of your project. We will reply within one working day.