Privacy Policy | Hollow Peak Interactive

Last updated: 22 October 2026

This Privacy Policy explains how Hollow Peak Interactive (“Hollow Peak”, “we”, “us”) collects, uses and protects your personal information when you visit hollowpeak.dev, contact us, create an account, buy from our shop or work with us on a project.

Information We Collect

Contact details such as your name, email address, phone number and company, when you send an enquiry, start a project or create an account.
Project information you share with us, including briefs, files, feedback and messages.
Order and billing details when you buy from our shop or pay an invoice. Card payments are handled by our payment providers; we never store your full card details.
Live chat messages you send through the chat on our website.
Technical information such as your browser, device, pages visited and approximate location, collected through standard server logs and cookies.

How We Use Your Information

To reply to enquiries and provide quotes.
To plan, deliver and support the projects you hire us for.
To process orders, payments, downloads and refunds.
To run your account, including security features such as two-factor authentication.
To send service messages about your project, order or account. We only send marketing emails if you have agreed to receive them, and you can unsubscribe at any time.
To keep our website secure, prevent fraud and improve our services.

Sharing Your Information

We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as hosting, email delivery and payment processing, and only as needed to provide their service. We may also disclose information where the law requires it.

Cookies

We use essential cookies to keep you signed in, remember your basket and theme preference, and protect forms from abuse. These cookies are needed for the site to work properly.

How Long We Keep Information

We keep project and enquiry records for as long as needed to deliver our services and meet our legal, tax and accounting obligations. Order records are kept for the period required by law. You can ask us to delete information we no longer need.

Keeping Your Information Safe

We use encrypted connections (HTTPS), access controls and secure hosting to protect your information. No system is completely secure, but we work to protect your data and will tell you promptly if a breach affects you.

Your Rights

You can ask to see, correct, download or delete the personal information we hold about you, or object to how we use it. To make a request, email [email protected] or use our contact page, and we will respond within 30 days. To delete your account or your data, see Deleting Your Account and Data below.

Deleting Your Account and Data

You can delete your account and ask us to delete the personal information we hold about you at any time, free of charge.

Customer Accounts

Sign in at hollowpeak.dev/account.
Open Password & Security.
Under Close Your Account, enter your password and select Close My Account.

Your account is closed straight away: you are signed out, your sign-in stops working and we stop sending you marketing emails. To have your profile, saved addresses and other personal details permanently erased as well, send us a deletion request by email as described below.

Request Deletion by Email

Email [email protected] from the address linked to your account, with the subject “Data deletion request”. Tell us which account or service the request is about. We will confirm your identity, delete your personal information within 30 days and email you when it is done.

We may keep a limited set of records where the law requires it, such as invoices and order records needed for tax and accounting. These are kept only for the required period and are not used for anything else.

Children

Our services are not aimed at children under 13, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact Us

If you have any questions about this policy or your personal information, please get in touch through our contact page.